At Nexo Cleaning Services (“Nexo”, “we”, “us” or “our”), we respect your privacy and are committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit our website, contact us, request a quotation, make an enquiry or engage our cleaning services.
This Privacy Policy is made with reference to the applicable requirements of the Personal Data Protection Act 2010 (Act 709) and applicable amendments, regulations, standards and guidelines in Malaysia.
1. Personal Information We Collect
Depending on how you interact with Nexo, we may collect information such as:
- Your name
- Telephone or mobile number
- Email address
- Residential, office or business address
- Details about your premises or cleaning requirements
- Preferred cleaning date and time
- Information provided when requesting a quotation or booking a service
- Payment or transaction information where necessary
- Messages, enquiries, feedback or other information you voluntarily provide to us
- Technical information relating to your use of our website, where applicable
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
2. How We Collect Your Information
We may collect your personal information when you:
- Contact us through WhatsApp, telephone or email
- Request a quotation
- Book or use our cleaning services
- Communicate with our team
- Provide feedback or make a service-related request
- Interact with our website or online platforms
Where permitted by applicable law, information may also be received from third parties where necessary for us to provide our services or manage our business relationship with you.
3. How We Use Your Information
Nexo may use your personal information for purposes including:
- Responding to your enquiries
- Preparing quotations and service proposals
- Scheduling cleaning appointments
- Providing and managing our cleaning services
- Communicating with you regarding your services
- Processing payments and maintaining business records
- Providing customer support
- Handling feedback, complaints and service-related matters
- Improving our services and website
- Sending information about our services, promotions or offers where permitted by law
- Preventing fraud, misuse or unauthorised activities
- Complying with applicable legal and regulatory requirements
We will not use your personal information for purposes that are incompatible with the purposes for which it was collected, unless permitted or required by applicable law or where the necessary consent has been obtained.
4. Disclosure of Personal Information
We do not sell your personal information.
Where reasonably necessary, your information may be disclosed to:
- Nexo employees and authorised personnel
- Cleaners, contractors or service personnel involved in providing our services
- Website, hosting, IT and technical service providers
- Payment service providers, where applicable
- Professional advisers or service providers assisting our business
- Government authorities, regulators or law enforcement agencies where required or permitted by law
- Other parties where you have provided consent or where disclosure is otherwise permitted or required by law
We take reasonable steps to ensure that parties who handle personal information on our behalf provide appropriate protection for that information.
5. WhatsApp and Third-Party Platforms
Our website may contain buttons or links that allow you to contact Nexo through WhatsApp, social media or other third-party platforms.
When you use these services, your information may also be processed by the relevant third-party platform according to its own privacy policy and terms.
Nexo does not control the privacy practices of third-party platforms.
6. Cookies and Website Information
Our website may use cookies and similar technologies to help the website function properly, improve your browsing experience and, where applicable, understand how visitors use our website.
These technologies may collect information such as:
- Browser type
- Device information
- IP address
- Pages visited
- General website usage information
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.
7. Protecting Your Personal Information
Nexo takes reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration or disclosure.
We use appropriate administrative, technical and organisational measures based on the nature of the information we handle.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Where applicable, Nexo will take appropriate action in accordance with Malaysian data protection requirements if a personal data breach occurs.
8. Retention of Personal Information
We will retain your personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining business records, resolving disputes and complying with legal, accounting or regulatory requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
9. Transfer of Information
Some of our website, communication, hosting or technology service providers may process or store information outside Malaysia.
Where personal information is transferred outside Malaysia, Nexo will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable Malaysian data protection requirements.
10. Your Rights
Subject to applicable laws and any relevant conditions or exceptions, you may have the right to:
- Request access to personal information that we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent where processing is based on your consent
- Request that we stop using your personal information for direct marketing
- Make an enquiry or complaint regarding the handling of your personal information
We may need to verify your identity before processing certain requests.
11. Direct Marketing
Where permitted by applicable law, Nexo may contact you about our cleaning services, promotions, special offers or other relevant services.
Where consent is required, we will obtain the appropriate consent.
You may request to stop receiving marketing communications from us at any time by contacting us using the details below or by using any available unsubscribe option.
12. Accuracy of Information
We take reasonable steps to ensure that the personal information we hold is accurate and up to date where necessary.
If any information you have provided to us changes, please inform us so that we can update our records.
13. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
These websites have their own privacy policies and terms. Nexo is not responsible for the privacy practices or security of third-party websites.
We recommend reviewing the relevant privacy policy before providing personal information to any third-party website.
14. Changes to This Privacy Policy
Nexo may update this Privacy Policy from time to time to reflect changes in our services, website, technology or applicable legal requirements.
Any updated version will be published on this page together with the revised “Last Updated” date.
We encourage you to review this page periodically.
15. Contact Us
If you have any questions, requests or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:
Nexo Cleaning Services
Phone: 014-563 0605
Email: info@nexocleaning.my
Service Area: Kuala Lumpur & Selangor, Malaysia
When making a personal data request, please provide sufficient information for us to identify you and understand your request.
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